You can easily book your appointment online, as we may not always be available to answer the phone. If you need to cancel or reschedule, we kindly ask that you do so at least 24 hours in advance. This allows us to offer your time slot to someone on our waiting list.
Cancellations can be made by calling us (leave a voicemail if we don’t answer), replying to your booking confirmation email, or sending us a message. Please note that late cancellations or missed appointments will be charged at the full price of the scheduled service.
We accept most major cards as well as Swish. We are a cash-free salon.
Urban Hair got its name from the English word "urban," meaning characteristic of a city, and that’s exactly what we’ve built: our own vibrant little characteristic of a city within the world of hair.
Urban Hair is more than just a salon, Urban Hair is a community, a welcoming space where individuality is celebrated and everyone is invited to feel seen, valued, and understood. We specialize in all types of textured hair and proudly create a safe, supportive environment for anyone seeking something more when it comes to their hair journey.
We are committed to using high quality products in our salon. Every product we work with is carefully selected to meet our high standards for performance, safety, and ingredient integrity. We believe in quality over quantity, which is why we chose to work with premium products, especially for chemical treatments, to ensure optimal results without compromising hair health.
Our approach is rooted in gentle, professional techniques that respect the structure of your hair. Maintaining the health and integrity of your hair is always our top priority.
At Urban Hair, growth is at the core of everything we do. We believe true expertise is always evolving, which is why we’re deeply committed to continuous learning. Our team actively explores the latest techniques, trends, and innovations by attending international trade shows, education events, and creative showcases, ensuring our clients receive world-class inspiration and care.
We also prioritize in-house training, where our stylists come together to refine their skills, strengthen our foundation, and align on shared standards of technique and client care. With every team member participating, our clients can trust they’ll receive consistent, high-quality service, no matter who they see.
BEFORE YOUR VISIT
Before your visit there are a few key things to keep in mind to ensure the best possible outcome. We kindly ask you to come with dry hair and the way you normally style your curls to allow the stylist to see your curls. We almost always do a so called dry cut. If your hair is straightened or if your curls are stretched it may not show the true texture, If you have a specific cut or style in mind, please bring reference photos. This helps ensure you and the stylist are on the same page about your final look. However, remember that curly hair behaves differently for everyone, so it may look a little different than it does on the person in the photo. Your stylist can help adapt the look to suit your hair type.
DURING YOUR VISIT
In the chair and before we start we always start off with a consultation where your stylist together with you find out more about your daily/weekly hair care routine, how you style and wear your hair, what goals you have etc. to ensure we give you a hairstyle that is tailored your hair, your specific needs and so it suites your way of life.
If you bring reference photos your stylist will help adapt the look to suit your hair type. Everyone has their own unique hair and it behaves different from others, for instance your stylist may need to take shrinkage into account before cutting, it is therefore important that you let your stylist know how much curl shrinkage you experience to get the best result possible. During your visit your stylist will also give you advice and show you how to style your hair and recommend products best suited your specific hair and curl pattern.
AFTER YOUR VISIT
After your visit, our support doesn’t end. We’re always here for you, and you’re welcome to reach out to us with any questions or concerns at any time.
To ensure consistency and a seamless experience, your stylist documents all relevant information about your treatment. This allows any of our team members to provide the same high standard of care should you choose to visit a different stylist in the future. We believe this is an essential part of building trust, and we always follow up to make sure you're satisfied and fully informed.
